Returns
What is our return & exchange policy?
Store Purchases
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Eligibility: Returns or exchanges must be made within 7 days from the date of purchase.
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Process: Transactions must be completed at the original place of purchase.
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Refunds will be issued as store credits with no expiry date. Store credit can only be used for purchases on petitmoi-shop.com and will be credited to your email within 7–14 working days.
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Requirements:
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Original receipt is required for all return or exchange transactions.
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Items must be in new, unwashed, and unaltered condition, with original tags and packaging attached.
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Exchange Terms:
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Items may be exchanged for a different size or colour (subject to availability).
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A price difference will be charged if the new item is of higher value.
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Each order is only eligible for a one-time exchange.
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No reservations. Exchanges are on a first-come, first-served basis.
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Exclusions:
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Items purchased on sale or at a discounted price are not eligible for return or exchange.
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Purchases made using rewards points, the points are non-refundable and non-reversible.
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Purchases from I-Setan KLCC are subject to I-Setan’s terms and conditions.
Online Purchases
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Eligibility: Requests must be made within 14 days from the date of receiving your order.
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Conditions:
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Items must be unworn, unwashed, and unaltered, with original tags and packaging.
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Return and exchange requests are only accepted for orders within Malaysia and Singapore.
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Refunds are issued in the form of store credits only. Cash refunds are not accepted.
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Store credits are not eligible to earn reward points.
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Exchange Terms:
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Subject to stock availability.
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Price differences for higher-value items must be paid by the customer.
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Discount codes cannot be applied to exchange transactions.
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No reservations. Exchanges are on a first-come, first-served basis.
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Each order is eligible for a one-time exchange only.
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5. Exclusions:
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All purchases made under sales or discounted prices are non-returnable and non-exchangeable.
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Purchases made using rewards points, the points are non-refundable and non-reversible.
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Petit Moi reserves the right to reject requests made after the specified time frame or if the item condition does not meet our return policy.
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Defective or Wrong Items
If you receive a defective or incomplete order, please email us at hello@petitmoi-shop.com within 3 days of receiving your package. Claims submitted after this period may not be accepted.
Return Process
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To return a product:
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Enter your email address and order number on our return portal and click “Start”.
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Follow the instructions and select the items for return.
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You will receive a confirmation email with return shipping guidelines upon approval.
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Return Charges
Return processing is free, but:
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Original shipping fees are non-refundable.
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Postage costs for returning and re-shipping items are to be borne by the customer.
Petit Moi reserves the right to amend the terms and conditions without prior notice.