FAQ's
Absolutely can! As long as it's within the 14 days of grace period (website purchase) and 7 days for store purchase.
Should you be eligible, click here to submit your request.
That is definitely not our standard and we apologise for the poor quality! Let us help you to resolve this asap. Do email us at
Certainly! You're welcome to visit our Ukay Boulevard, Ampang branch between 11am - 5pm, Monday to Friday except public holidays. However, prior approval from our customer service team. Please reach out to us via email at hello@petitmoi-shop.com for assistance.
Absolutely can! As long as it's within the 14 days grace period (online/website purchase) and 7 days for store purchase.
Should you be eligible, click here to submit your request.
We apologise, any refund will be in terms of store credit. Please refer to our refund policy here.
The store credit is applicable for website purchases only, it has no expiry date. Find out more about store credit here.
The exchange can only be done at the original location of the purchase.
We apologise for this silly mistake! Let us help you to resolve this asap. Do email us at hello@petitmoi-shop.com.
No, any purchases from this platform are not allowed for exchanges. You may proceed with return and refund through that platform
Yes, we can edit it for you if the order status is unfulfilled. Please drop us an email at
The self pick-up is exclusively available at Ukay Boulevard Ampang only. It will be ready within 2-4 working days. You will receive a pick-up notification via email once it is ready
How to option for pick-up?
- On a checkout page, opt for “Pick-up” at the delivery section.
We regret to inform you that changing from delivery to pick-up in store is not possible at this time.
However, if you initially chose pick-up in store and wish to switch to delivery, we can accommodate that change. Please email us at hello@petitmoi-shop.com to request the adjustment.
Oh no! We apologise for the inconvenience caused. Please drop us an email at
Yes, we do! Just go to our website and make the purchase. It’s subject to a certain location at the moment
Our processing time before an order ships is 3-5 working days, excluding weekends. You will receive an email once the package is ready to be shipped, including the tracking information.
You may search the product on the website, and scroll down to “find it at our stores” for stock availability.
Or, contact our physical stores to check with them here.
No. We apologise that we do not offer any delivery service from our physical stores. The transaction must be done via walk-ins.
For any restocks, we will update on Instagram or via newsletter. Please subscribe to our newsletter and you will be notified soon
Please be aware that our items are mostly delicate. We strongly recommend hand wash, dry clean or using a gentle machine wash to preserve the quality.
We do accept the following payment methods on the website and in store:
- Credit/Debit card
- Online Banking
- Atome Paylater - Instalment method
Any purchase from the website, the item will be packed into our signature boxes. Boxes are exclusively available at our Ukay Boulevard, Ampang branch. Any special request, kindly email us at hello@petitmoi-shop.com
Log in to your account and click on the click gift icon on the left bottom, you’ll find your reward points displayed.
More info about reward points, you may refer here.
Before you proceed with final payment on the checkout page, you’ll see a discount box where you can enter any discount code or gift card.
Please note: only one discount code can be applied per transaction.
