To start the return process for your order, please enter your email address and the order number below.

What is our Return Policy?

For the time being, returns are only accepted on purchases made within Malaysia.

Refunds will be made in store credit for the same amount, the same way the product price that was originally purchased. The refund procedure shall be started by petitmoi-shop.com within 14 Days as when the returned goods have been received by petitmoi-shop.com . After checking that the return has been correctly exercised and that the returned products are accepted, an email will be send to you notifying that your store credit has been processed. 

Kindly be aware that in the event of any damages incurred by the courier, it is imperative to notify our customer care within a period of 5 days from the date of package receipt.

 

What is our Exchange Policy?

We would only accept exchanges if the item/size received are different from the original order, and will be fully liable for the shipping cost. 

 

How do I return?

  • Enter your email address and order number in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 7 days of receipt of your shipment.

  • They must be in original condition
  • For clothing, unwashed and unworn
  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return has reached us, we take 1-3 working days to process your return. If you are approved, then your refund will be processed and shall be notify via email. 
  • Refunds will be made in store credit for the same amount of the product price that was originally purchased, within 14 working days.

 

What is Store Credit?

A Store Credit is a dollar amount that is available for you to use towards a future purchase through petitmoi-shop.com Please note that a store credit cannot be transferred to another person or account and may not be purchased.