FAQ's

1) GENERAL INFORMATION

Do you offer gift wrap services?

Yes we do! All of our packages that are shipped out are wrapped in our special Petit Moi

box. We also can include a personalized note upon request. Just remember to include your

message in the comment box below your cart before checking out so we know that it is a

gift.

How do I find out more about the products?

You can explore our product page to know the fit, material and style of our pieces.

Although, if you still have any questions relating to any one of our garments, feel free to

contact us and we will be more than happy to advise you.

Is there a discount code for first time customers?

Unfortunately, we do not offer any discount for first time customers as we operate on giving

reward points upon any purchase.

I placed an order, but never received an order confirmation.

Thank you for your kind support! You should receive an order confirmation upon placing an

order with us. If you have not, peek over to your junk/spam folder. If you still can’t find it,

drop us an email so we can be of assistance.

2) PAYMENT OPTIONS

Can I pay via bank transfer?

Yes you can pay via bank transfer online via FPX for Malaysian bank accounts only.

You may click on the payment option and you will be redirected to a secure page.

Just follow their instructions to continue with your payment.

How do I use my discount code?

When you're ready to checkout, just hit the 'Checkout' button and you may enter your

discount code in the space provided and hit 'Apply'. Your bill will then tally accordingly.

3) RETURNS AND REFUND

Can I change or add to my order after it is placed?

Yes you can. Just contact us via email and we can get you started.

However, if the package has already been shipped out, we will not be able to reroute it.

Can I return or exchange an item I purchased?

Yes you may do so subject to stock availability. Please note that we only offer exchanges for

normal price items. Alternatively, if the item you wish to exchange is not available, we will

offer a store credit equivalent to the amount of your purchase.

What should I do if I receive a faulty item?

At Petit Moi, our aim is to provide you with quality garments and top-notch service at all

times. However, if you've received a defective item from us, do contact our

Customer Service Team and we will sort out your issue immediately.

4) SHIPPING AND DELIVERY

Can I opt for self-pickup?

Yes you may do so. Remember to opt for the store pick up option when you do your

purchase at our online store. We are open every weekday from 11 to 4pm.

Can I track my order?

Yes you can! After an online purchase is made, we will ship your parcel as soon as we can

(usually within one working day). Once the shipment is out, you will be notified via an email

containing a tracking code. You may then use the code to track your order from the link

provided in the email.

How long does it take to receive my order?

For Klang Valley Areas, it will take approximately 1-2 working days. (Logistika)

For outside Klang Valley Areas, it will take approximately 2-3 working days. (NinjaVan)

For overseas orders, it will take 10-18 working days. (DHL Express or Aramex)

For pre-orders, the goods are shipped out on/after the mentioned date in the item's

description.